At Oty, we want you to feel confident with every grooming product you purchase. That’s why we offer a clear return and refund policy to make your shopping experience smooth and transparent.
Eligibility for Returns
- You may return any unused or unopened item within 30 days of delivery.
- Items must be in their original packaging and include all accessories.
- We do not accept returns of used grooming tools unless defective.
How to Start a Return
Please contact our support team at zuccardillc@gmail.com with your order number, reason for return, and any photos (if applicable).
Refund Process
- Once we receive and inspect your return, we’ll notify you via email.
- Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping Costs
- If the product is defective or the wrong item was shipped, we’ll cover return shipping.
- For other reasons (e.g., change of mind), customers are responsible for return shipping costs.
Need Help?
Our team is here to assist you. Contact us at zuccardillc@gmail.com for any questions about our return and refund policy.